I made a positive review about Digitel before, but now I am becoming upset with regard to their internet service. Honestly, I am really fed up with how they handle their customers. Here is my story :
We were using PLDT DSL before in our internet cafe, but because of high expenses paying internet bills we decided to switch to a much cheaper cost internet provider which is Digitel. In all fairness, for almost 2 months using it, we were not encountering any trouble, the speed of the internet is quite the same with what PLDT has except if the customers are playing online games; they were experiencing log or delays but it's still okay...we were able to maintain our regular customers. Until we reached our third month using the service, and up to by now, we begin to encounter internet disconnection up to 4 hours or worst 8 hours. We started getting in touch with their customer service but most of the time we were receiving no answers at all. We also tried visiting their branch office in Dasma but what they can only do is to send a report to their technical department and asked us to wait for their technician to visit our internet cafe. Worst scenario, we needed to wait up to 24 hours for the technician to come.
I am no longer happy with Digitel internet, I have this same feeling during the time I was using PLDT DSL. However I can't just ask them to discontinue the service, this is because we have a 24 month contract bond. And come to think of it, what other internet providers can give exceptional service...PLDT? SMART? GLOBE? well, I guess none.I am just hoping that things will change and I am hoping it will be as soon as possible.