In today's fast-paced world, a reliable internet connection is crucial. As an avid internet user, I opted for PLDT Fiber with a 400 Mbps unlimited plan, priced at 1899 a month. However, my experience with PLDT Fiber has been a mixed bag, with both positive and negative aspects. In this blog post, I will delve into the various aspects of my experience, including customer service, billing, technical support, and overall satisfaction. Additionally, I invite you to share your own experiences with PLDT Fiber in the comments section. Customer Service: AI and Robots Over Human Interaction. When it comes to customer service, PLDT Fiber falls short. Inquiries made through phone or their social media accounts are often answered by AI or robots, especially during times when there are widespread internet connection issues in the area. While this may be an efficient way to handle a large volume of queries, it lacks the personal touch and often leaves customers feeling frustrated and unheard. Bi...
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