In today's fast-paced world, a reliable internet connection is crucial. As an avid internet user, I opted for PLDT Fiber with a 400 Mbps unlimited plan, priced at 1899 a month. However, my experience with PLDT Fiber has been a mixed bag, with both positive and negative aspects. In this blog post, I will delve into the various aspects of my experience, including customer service, billing, technical support, and overall satisfaction. Additionally, I invite you to share your own experiences with PLDT Fiber in the comments section.
Customer Service: AI and Robots Over Human Interaction.
When it comes to customer service, PLDT Fiber falls short. Inquiries made through phone or their social media accounts are often answered by AI or robots, especially during times when there are widespread internet connection issues in the area. While this may be an efficient way to handle a large volume of queries, it lacks the personal touch and often leaves customers feeling frustrated and unheard.
Billing Adjustments:
The Burden Falls on the Customer One frustrating aspect of PLDT Fiber's billing system is the lack of automatic adjustments. Even during extended periods of no internet connection, customers are still billed the full amount unless they actively call and request adjustments. This process adds an extra burden on the customer, who has to go through the hassle of contacting customer support and explaining the situation to rectify the billing issue.
Technical Support:
Mixed Results, Depending on the Issue When it comes to technical support, PLDT Fiber offers a decent service. If there is a problem with your modem or in the area, technicians generally visit the next business day to address the issue. However, if the problem can be resolved over the phone, a technician visit is deemed unnecessary. While this may save time and effort in some cases, it leaves customers wondering whether the root cause of the problem has truly been addressed.
Reliability:
Mixed Bag, But I Consider Myself Lucky Fortunately, in my area, frequent internet connection problems are not the norm. I consider myself lucky in this regard, as uninterrupted connectivity is essential for my work and personal needs. However, it's important to note that the reliability of PLDT Fiber can vary significantly from one location to another. It would be interesting to hear about the experiences of others in different areas, as this can help paint a more comprehensive picture.
Modem Replacement:
Recently, I requested a modem replacement from PLDT Fiber, and they promptly provided me with a new one. However, I am uncertain whether I will be charged for this replacement in the next billing cycle. I will update this blog post once I receive clarification from PLDT Fiber. It would be helpful to hear from others who have undergone a similar experience and shed light on any potential billing concerns they encountered.
Conclusion:
In conclusion, my experience with PLDT Fiber has been a mixed bag. While the internet connectivity in my area has been relatively stable, the customer service, billing process, and technical support have left much to be desired. The reliance on AI and robots for customer inquiries, the lack of automatic billing adjustments, and the hit-or-miss nature of technical support have proven to be frustrating aspects of my PLDT Fiber subscription. I would love to hear about your experiences with PLDT Fiber, whether positive or negative. Feel free to comment below, share this post, and follow my blog for future updates and insights.
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