I Review

In today's fast-paced world, a reliable internet connection is crucial. As an avid internet user, I opted for PLDT Fiber with a 400 Mbps unlimited plan, priced at 1899 a month. However, my experience with PLDT Fiber has been a mixed bag, with both positive and negative aspects. In this blog post, I will delve into the various aspects of my experience, including customer service, billing, technical support, and overall satisfaction. Additionally, I invite you to share your own experiences with PLDT Fiber in the comments section. Customer Service: AI and Robots Over Human Interaction. When it comes to customer service, PLDT Fiber falls short. Inquiries made through phone or their social media accounts are often answered by AI or robots, especially during times when there are widespread internet connection issues in the area. While this may be an efficient way to handle a large volume of queries, it lacks the personal touch and often leaves customers feeling frustrated and unheard. Bi...

I made a positive review about Digitel before, but now I am becoming upset with regard to their internet service. Honestly, I am really fed up with how they handle their customers. Here is my story : We were using PLDT DSL before in our internet cafe, but because of high expenses paying internet bills we decided to switch to a much cheaper cost internet provider which is Digitel. In all fairness, for almost 2  months using it, we were not encountering any trouble, the speed of the internet is quite the same with what PLDT has except if the customers are playing online games; they were experiencing log or delays but it's still okay...we were able to maintain our regular customers. Until we reached our third month using the service, and up to by now, we begin to encounter internet disconnection up to 4 hours or worst 8 hours. We started getting in touch with their customer service but most of the time we were receiving no answers at all. We also tried visiting their branch offic...